AI Chatbot for automating customer contact

With DGTL Assist’s AI chatbot, you automate simple and repetitive service requests and provide personalized assistance 24/7. This helps you save costs, increase revenue, and enhance the customer experience.

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The benefits of an AI chatbot?

Offer service 24/7

Always be accessible, regardless of your opening hours. Provide helpful answers to your customers and deliver a consistent and on-brand experience across channels that exceeds their expectations.

Improve customer satisfaction

Respond quickly and accurately to questions and requests. If the chatbot is unable to resolve an issue, it ensures that it gets as much context as possible and makes sure it is promptly handled by a service agent.

Gain valuable insights

Gain valuable insights into the behavior and needs of your customers. Understand their preferences and pain points so you can continuously optimize your operations and prevent contact from happening.

The AI chatbot increases the efficiency of your contact center by > 50%

Take the efficiency of your customer service to a higher level.

Automate: automatically handle common questions, allowing customer service agents to focus on more complex tasks.

Shorten handling time: If a question can not be resolved, the conversation is transfered  to one of the available service agents with a summary of the conversation. If no agents are available, a ticket is created with context for faster contact resolution.

Personalized customer support with an AI Chatbot

Our intelligent assistant uses advanced conversational AI to understand and respond to your customers’ unique needs. Whether providing quick, static answers to frequently asked questions or dynamically generating responses from an extensive knowledge base, our chatbot ensures every interaction is helpful and trustworthy.

Integrate our AI Chatbot seamlessly with your IT systems

Our open-API module allows for easy integration with your current systems. This means we can always access the latest information, helping us give your customers the personalized and efficient support they expect.

Learn more about our integrations

Integrate our AI Chatbot seamlessly with your IT systems

Our open-API module allows for easy integration with your current systems. This means we can always access the latest information, helping us give your customers the personalized and efficient support they expect.

Frictionless handover from AI Chatbot to live agents

When our chatbot encounters a customer query that requires human expertise, it seamlessly hands over the conversation to one of your skilled agents via our Zendesk or Intercom livechat integration. The chat history is preserved, ensuring a smooth transition.

Creating follow-up tickets

No query goes unanswered. With our ticket creation functionality, the chatbot can effortlessly hand over conversations to an agent outside of regular hours or for less urgent matters. Just request your customer’s email address and the details you want, and our digital assistant will generate a context-rich ticket for easy follow-up.

Creating follow-up tickets

No query goes unanswered. With our ticket creation functionality, the chatbot can effortlessly hand over conversations to an agent outside of regular hours or for less urgent matters. Just request your customer’s email address and the details you want, and our digital assistant will generate a context-rich ticket for easy follow-up.

Deploy our AI Chatbot across channels

Engage with your customers in natural conversations across the channels your audience prefers. Easily integrate it into your website or app. Plus, employees can chat with the bot via their favorite business communication tools, whether that’s Microsoft Teams or Slack.

Specialization of our AI chatbot?

Our AI Chatbot comes with a variety of ready-to-use skills to help your customers quickly and efficiently.

Frequently Asked Questions

Automate simple & repetitive frequently asked questions based on your knowledge base.

Purchase advice

Offer your customers personalized purchasing advice and answer product questions.

Schedule appointments

Connect the chatbot to your agenda and let customers schedule appointments immediately.

Order management

Request the order number and retrieve the current order status or change/cancel an order.

Troubleshooting

Solve common problems, step-by-step or with targeted precision with the help of generative AI.

Collect feedback

Curious about what your customers think of your service? Check customer satisfaction regularly.

Account management

Let customers manage and update their account information via the chatbot.

Lead generation

Ask leading questions and collect contact information from potential customers.

Customer onboarding

Maak je nieuwe klanten wegwijs binnen jouw platform en verzamel de informatie die je nodig hebt.

We deliver AI Chatbots that work

DGTL Assist takes care of the technical work, so that your team can focus on the content.

Advanced AI chatbot

The chatbot from DGTL Assist utilizes the latest AI models and is deeply integrated with your systems. This ensures that your customers receive genuine assistance. Automate simple and repetitive queries while providing personalized assistance.

Full transparency in chatbot performance

With the handy conversational analytics dashboard, you have real-time insights into the chatbot’s performance. Discover which questions are being asked and how well the chatbot provides answers. Use these insights to optimize internal processes and enhance the customer experience.

Continuous support & consultancy

Ensuring that an AI chatbot functions well is a continuous process of implementing, learning, and optimizing. The DGTL Assist team consistently monitors chatbot performance and identifies opportunities for improvement. This helps the chatbot become increasingly smarter.

Hear it directly from our clients

See what our satisfied clients have to say about their experiences with our AI Chatbot.

Our scalable digital assistant is built for growth

Unlock limitless possibilities: Our scalable digital assistant supports 100+ languages, handles 25,000+ concurrent conversations, and seamlessly integrates with 30+ platforms.

100+

Languages supported

25.000+

Concurrent conversations

30+

Ready-to-use integrations