Digital assistant for travel agencies

The wide range of questions and peak seasons make offering steady service challenging in the travel industry. Yet, with DGTL Assist’s AI-powered assistant, improving your travel service becomes simpler. We deliver ready-to-use tools that can streamline your operations and boost customer happiness. Instantly take care of routine inquiries and support your agents.

Trusted by leading brands

Common challenges in customer service for travel agencies

Overwhelmed by the variety of questions

The travel business is characterised by a wide variety of inquiries of which many questions are common. By delegating these repetitive questions to our digital assistant, your customers receive personalized answers and your agents can handle the complex cases.

Strong fluctuations in customer contact

Scaling service operations quickly during peak season is essential in the travel industry. Our digital assistant helps manage these fluctuations by prioritizing, directing, and prepping conversations to cut down on handling time, simplifying capacity planning for your travel agency.

Customer service entirely dependent on people

Facing the challenges of the labor market, recruiting and retaining agents is increasingly difficult. Minimize reliance on manual effort and maintain steady, high-quality customer service to enhance traveler satisfaction. Achieve more efficient operations with fewer agents.

Say goodbye to repetitive actions and long waiting times in your contact center!

The solution

A digital assistant for both phone and chat managed from a single platform

DGTL Assist’s digital assistant is specialized in conducting natural conversations through the customer’s preferred channels. It can be integrated into your contact center as a replacement for your IVR or easily added as a chatbot on your website or app. The result: 24/7 availability and improved customer interactions.

The solution

A digital assistant for both phone and chat managed from a single platform

DGTL Assist’s digital assistant is specialized in conducting natural conversations through the customer’s preferred channels. It can be integrated into your contact center as a replacement for your IVR or easily added as a chatbot on your website or app. The result: 24/7 availability and improved customer interactions.

The impact

Increase the efficiency of your contact center by 50%

Our digital assistant takes your customer service efficiency to new heights by:

Automation: Handling common queries automatically, allowing customer service agents to focus on more complex tasks.

Reducing Handling Time: If the assistant can’t resolve a query, we create a ticket with context, streamlining response time and distributing workload.

Priority-Based Routing: For urgent service inquiries, we directly connect to the appropriate department, providing a conversation summary for the live agent.

The impact

Improve the customer experience

Our digital assistant not only increases efficiency but also enhances the customer experience.

Eliminate wait time: Customers don’t need to wait. The assistant responds immediately.

Always accessible: 24/7 availability ensures that customers receive answers at any time.

Directly connected: For specific queries, the customer is promptly directed to the right person.

Swift personalized assistance: The assistant provides quick and relevant help without delay.

The impact

Improve the customer experience

Our digital assistant not only increases efficiency but also enhances the customer experience.

Eliminate wait time: Customers don’t need to wait. The assistant responds immediately.

Always accessible: 24/7 availability ensures that customers receive answers at any time.

Directly connected: For specific queries, the customer is promptly directed to the right person.

Swift personalized assistance: The assistant provides quick and relevant help without delay.

Integrate easily with your travel booking systems

With our open-API module, we can smoothly integrate with your current travel technology systems. This means we’ll always have the latest information ready to use, helping us providing your customers with personalized and helpful customer service.

What services can our travel agency AI assistant provide to your customers?

Our AI assistant has many travel-related features to help your customers quickly and easily.

Frequently Asked Questions

Automatically answering the most frequently asked questions about policies, procedures, and services.

Booking assistance

Helping customers find and book flights, hotels, and rental cars.

Cancel bookings & refunds

Easily cancel bookings and process refunds with our AI assistant.

Check-in assistance

Facilitating online check-ins for flights, luggage and accommodations.

Local recommendations

Suggesting attractions, restaurants, and activities based on the customer’s holiday destination.

Real-time travel updates

Sending customers up-to-date information on flight delays, cancellations, gate changes, and travel advisories.

Intelligent routing

Route callers to the appropriate department or employee based on availability, topic, and urgency.

Emergency services

Providing instant assistance during travel emergencies, including medical and legal help.

Request quotation

Ask the right questions to create a personalized quote quickly

Your success is our success. Therefore we promise.

Fastest time-to-value

A wide range of ready-to-use use cases and integrations, combined with automatic response generation, makes it possible to go live with an enterprise-grade AI assistant within weeks. We take care of you every step of the way.

No black box, stay in control!

With our user-friendly CMS platform and hybrid architecture, you remain in control of which questions the digital assistant answers and how the assistant handles them. This way you communicate consistently and always on-brand, without the risk of hallucinations.

Positive ROI guaranteed

We believe in sustainable collaboration and are only satisfied when we actually make an impact. Together we determine an objective that we will exceed within 3 months. If this doesn’t work, you are not committed to anything.

Safe and responsible

Privacy and security are an integral part of DGTL Assist solutions. Our platform is secured with 2FA. Data is stored securely on local servers of Google Cloud and Microsoft Azure and personal data is anonymized.

Listen to feedback from our travel clients.

Discover the experiences shared by our happy travel agency clients.

Our scalable digital assistant is built for growth

Unlock limitless possibilities: Our scalable digital assistant supports 100+ languages, handles 25,000+ concurrent conversations, and seamlessly integrates with 30+ platforms.

100+

Languages supported

25.000+

Concurrent conversations

30+

Ready-to-use integrations