Digital assistant for ecommerce

Provide excellent ecommerce customer support with our AI-powered digital assistant. DGTL Assist offers ready-to-use solutions for your online store. Streamlining operations and improving customer satisfaction. Automate the repetitive, assist the complex.

Listen to our
Digital Assistant
in action

Trusted by leading brands

Common challenges in ecommerce customer service

Overwhelmed by simple & repetitive questions

80% of the volume of service requests come from 20% of the questions. Delegate these routine queries to our digital assistant, freeing up your employees for more complex conversations.

Strong fluctuations in customer contact

In seasonal industries with high customer contact peaks, keeping response times low can be challenging. Our digital assistant prioritises, routes and prepares conversations, reducing handling time. Making capacitity planning easier!

Customer service entirely dependent on people

Amid labor market challenges, it is tough to find new talent and keep your agents. Reduce dependence on people and ensure consistent customer service improving the customer experience. Do more with less people.

Say goodbye to repetitive actions and long waiting times in your contact center!

The solution

A digital assistant for both phone and chat managed from a single platform

DGTL Assist’s digital assistant is specialized in conducting natural conversations through the customer’s preferred channels. It can be integrated into your contact center as a replacement for your IVR or easily added as a chatbot on your website or app. The result: 24/7 availability and improved customer interactions.

The solution

A digital assistant for both phone and chat managed from a single platform

DGTL Assist’s digital assistant is specialized in conducting natural conversations through the customer’s preferred channels. It can be integrated into your contact center as a replacement for your IVR or easily added as a chatbot on your website or app. The result: 24/7 availability and improved customer interactions.

The impact

Increase the efficiency of your contact center by 50%

Our digital assistant takes your customer service efficiency to new heights by:

Automation: Handling common queries automatically, allowing customer service agents to focus on more complex tasks.

Reducing Handling Time: If the assistant can’t resolve a query, we create a ticket with context, streamlining response time and distributing workload.

Priority-Based Routing: For urgent service inquiries, we directly connect to the appropriate department, providing a conversation summary for the live agent.

The impact

Improve the customer experience

Our digital assistant not only increases efficiency but also enhances the customer experience.

Eliminate wait time: Customers don’t need to wait. The assistant responds immediately.

Always accessible: 24/7 availability ensures that customers receive answers at any time.

Directly connected: For specific queries, the customer is promptly directed to the right person.

Swift personalized assistance: The assistant provides quick and relevant help without delay.

The impact

Improve the customer experience

Our digital assistant not only increases efficiency but also enhances the customer experience.

Eliminate wait time: Customers don’t need to wait. The assistant responds immediately.

Always accessible: 24/7 availability ensures that customers receive answers at any time.

Directly connected: For specific queries, the customer is promptly directed to the right person.

Swift personalized assistance: The assistant provides quick and relevant help without delay.

Easily connect with your ecommerce platforms

Our open-API module allows for easy integration with your current ecommerce systems. This means we can always access the latest information, helping us give your customers the personalized and efficient support they expect.

Listen to our Digital Assistant in action

In this example, Olivia calls to add an extra lamp to her order. Her phone number is instantly recognized, and her order data is retrieved to provide her with a personalized answer.

​What can our ecommerce AI assistant do for your customers?

Our AI assistant comes ready with a variety of e-commerce skills to help your customers quickly and efficiently.

Frequently Asked Questions

Automate simple & repetitive frequently asked questions based on your knowledge base.

Purchase advice

Offer your customers personalized purchasing advice and answer product questions.

Cancel order

Cancel an order if the order has not yet been processed.

Order status (WISMO)

Retrieve the current order status using the order number and provide an update.

Troubleshooting

Solve common problems, step-by-step or with targeted precision with the help of generative AI.

Start return request

Provide the correct instructions and details for frictionless returns handling.

Intelligent routing

Route callers to the appropriate department or employee based on availability, topic, and urgency.

Change order

Change the product type or number of products in the order before it has been shipped.

Request quotation

Ask the right questions to create a personalized quote quickly

Your success is our success. Therefore we promise.

Fastest time-to-value

A wide range of ready-to-use use cases and integrations, combined with automatic response generation, makes it possible to go live with an enterprise-grade AI assistant within weeks. We take care of you every step of the way.

No black box, stay in control!

With our user-friendly CMS platform and hybrid architecture, you remain in control of which questions the digital assistant answers and how the assistant handles them. This way you communicate consistently and always on-brand, without the risk of hallucinations.

Positive ROI guaranteed

We believe in sustainable collaboration and are only satisfied when we actually make an impact. Together we determine an objective that we will exceed within 3 months. If this doesn’t work, you are not committed to anything.

Safe and responsible

Privacy and security are an integral part of DGTL Assist solutions. Our platform is secured with 2FA. Data is stored securely on local servers of Google Cloud and Microsoft Azure and personal data is anonymized.

Hear it directly from our ecommerce clients

See what our satisfied e-commerce clients have to say about their experiences.

Our scalable digital assistant is built for growth

Unlock limitless possibilities: Our scalable digital assistant supports 100+ languages, handles 25,000+ concurrent conversations, and seamlessly integrates with 30+ platforms.

100+

Languages supported

25.000+

Concurrent conversations

30+

Ready-to-use integrations