Seamless integrations for enhanced customer support

We understand that excellent customer service goes beyond automation, which is why we offer a comprehensive range of integrations with various platforms, ensuring your customers receive top-notch support.

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The power of integration

At DGTL Assist we help you increase efficiency and improve the customer experience. Thanks to our open-API module, we can easily integrate with your existing tech stack. This way we can provide personalized and helpful answers. You will find an overview of common integrations below:

Seamless contact center integration

When our digital assistant can’t provide an answer, DGTL Assist seamlessly connects with popular contact center and CRM platforms, including Zendesk, Genesys, Salesforce, Freshdesk, Gorgias, HubSpot, Trengo, Wildix, RingCentral, and more. This ensures a hassle-free follow-up process through email, text messages, Whatsapp or phone. Maintain detailed customer records, track interactions, and provide personalized service, building lasting customer relationships.

Connecting with ecommerce platforms

Is your business thriving on ecommerce platforms like Shopify, Magento, Lightspeed, BigCommerce or WooCommerce? DGTL Assist seamlessly integrates with these giants. Retrieve order information with a simple order number, ensuring lightning-fast service for your customers.

Real-time shipping & return information

Keeping your customers informed about their shipments is critical for satisfaction. DGTL Assist easily integrates with shipping platforms like Sendcloud, nShift, MyParcel and Returnless, providing real-time shipping and return information without the help of a human agent.

Deep ERP system integration

To access in-depth insights into your ecommerce operations, our deep integration with ERP systems is a game-changer. Let your customers retrieve stock information, restocking data, order status (pre-delivery), and even track payments and returns.

Analytics and reporting integration

Our integration allows you to effortlessly export your contact center analytics data to a data lake of your choice. From there, you can unleash the power of customization and analysis in leading tools such as PowerBI and Tableau. This opens up a world of possibilities for creating tailored, insightful reports and visualizations.

Knowledge base integration

Integrate with knowledge base platforms like Zendesk, Gorgias or Salesforce to provide our digital assistant with access to up-to-date product and service information, leading to faster query resolution.