A ready-to-use digital assistant for customer contact via phone and chat

Read more about what makes DGTL Assist’s AI assistant so unique. Discover through which channels the digital assistant can communicate with your customers and in which use-cases the digital assistant is specialized.

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Digital assistance via the channel of choice

The digital assistant from DGTL Assist specializes in conducting natural conversations via the customer’s preferred channels. This digital assistant can be integrated into your phone system as a replacement for the menu options, or easily added as a chatbot on your website or app. The result: 24/7 omnichannel accessibility.

Even employees can communicate with the digital assistant through their preferred business communication channels, whether it’s Microsoft Teams or Slack.

How does the digital assistant make a difference?

The digital assistant directly relieves the customer service department and elevates the customer experience. By automatically handling the most common repetitive customer queries, customer service agents can focus on more complex matters where they truly add value.

If the digital assistant is unable to resolve the customer query, we collect the necessary information and create a context-rich ticket. This shortens processing time and ensures better workload distribution.

And when a service request is urgent or when the customer specifically requests it, we immediately route it to the department or employee best equipped to assist. In this case as well, the live agent receives a summary of the conversation.

How Does the Digital Assistant Make a Difference?

The digital assistant directly relieves the customer service department and elevates the customer experience. By automatically handling the most common repetitive customer queries, customer service agents can focus on more complex matters where they truly add value.

If the digital assistant is unable to resolve the customer query, we collect the necessary information and create a context-rich ticket. This shortens processing time and ensures better workload distribution.

And when a service request is urgent or when the customer specifically requests it, we immediately route it to the department or employee best equipped to assist. In this case as well, the live agent receives a summary of the conversation.

​What are the digital assistant’s areas of expertise?

The digital assistant has several skills out-of-the-box that allow it to assist customers directly.

Frequently Asked Questions

Automate simple & repetitive frequently asked questions based on your knowledge base.

Purchase advice

Offer your customers personalized purchasing advice and answer product questions.

Cancel order

Cancel an order if the order has not yet been processed.

Order status (WISMO)

Retrieve the current order status using the order number and provice an update.

Troubleshooting

Solve common problems, step-by-step or with targeted precision with the help of generative AI.

Start return request

Provide the correct instructions and details for frictionless returns handling.

Intelligent routing

Route callers to the appropriate department or employee based on availability, topic, and urgency.

Change order

Change the product type or number of products in the order before it has been shipped.

Request quotation

Ask the right questions to create a personalized quote quickly

A digital assistant specialized in your industry!

The added value of the DGTL Assist platform has already been demonstrated within several industries. Benefit immediately from the expertise acquired in your industry. Read more about the common applications and success stories within your industry.

How we create a human-like experience

Accurate recognition of customer inquiries is the foundation for success. To achieve this, the digital assistant utilizes the most advanced language models in the market. If the question isn’t immediately clear, the digital assistant will ask clarifying questions.

Subsequently, customers are assisted in a personalized manner. By deeply integrating with existing systems, the relevant context is readily available.

If the digital assistant encounters any challenges, no problem. We gather all necessary information and create a service ticket. This allows the customer service representative to efficiently follow up on the service request at the right moment.

Learn more about our integrations

How does the technology work under the hood?

DGTL Assist employs a hybrid approach, combining generative AI with scripted flows and responses for optimal speed and reliability.

Here’s how it works:

  1. Generative AI (GPT-4) is used initially to accurately classify customer inquiries based on a comprehensive underlying architecture of the most common reasons for contact within your industry.
  2. Depending on the nature of the inquiry, we can provide either a fixed response (for quick and reliable answers to common questions) or handle it using generative AI (ideal for dynamic flows or addressing specific product queries based on indexed data).

This hybrid approach offers the following advantages:
✓ Highly scalable and precise intent detection
✓ Consistent and reliable answers
✓ The power and flexibility of generative AI for specific use-cases

How does the technology work under the hood?

DGTL Assist employs a hybrid approach, combining generative AI with scripted flows and responses for optimal speed and reliability.

Here’s how it works:

  1. Generative AI (currently GPT-4) is used initially to accurately classify customer inquiries based on a comprehensive underlying architecture of the most common reasons for contact within your industry.
  2. Depending on the nature of the inquiry, we can provide either a fixed response (for quick and reliable answers to common questions) or handle it using generative AI (ideal for dynamic flows or addressing specific product queries based on indexed data).

This hybrid approach offers the following advantages:
✓ Highly scalable and precise intent detection
✓ Consistent and reliable answers
✓ The power and flexibility of generative AI for specific use-cases

Our scalable digital assistant is built for growth

Unlock limitless possibilities: Our scalable digital assistant supports 100+ languages, handles 25,000+ concurrent conversations, and seamlessly integrates with 30+ platforms.

100+

Languages supported

25.000+

Concurrent conversations

30+

Ready-to-use integrations